Porters Autoglass — Warranty Summary (South Australia)
Workmanship (new glass): Lifetime for as long as you own the vehicle we serviced (non‑transferable).
Workmanship (secondhand glass): 90 days only. No warranty on secondhand glass or integrated features (e.g. demister/antenna).
Free chip repairs (windscreens): Free in‑store chip repairs for the life of your vehicle (original owner; booking required). If a chip cannot be repaired or later cracks, standard replacement pricing applies.
Voids/exclusions: rust/corrosion; declined replacement of required mouldings/clips; poor/worn wipers; wet‑weather outdoor trade work at your request; third‑party interference after our work; accident/impact; defects inherent in secondhand glass.
Wipers: Must be serviceable at install and replaced/maintained at least every 12 months.
Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Porters Autoglass — Terms & Conditions (South Australia)
Scope: Autoglass repair/replacement (cars, trucks, buses, machinery), chip repairs (in‑store), ADAS diagnostics & calibration (pre‑scan → calibration → post‑scan), window tinting, wiper supply.
Quotes & payment: Quotes are estimates; extra parts/labour may be required if issues are discovered. Retail payment due on completion; trade 14 days (approved). Afterpay at full RRP. Repairer’s lien: we may retain possession until paid in full (we do not disable vehicles).
Chip repairs: Free in‑store chip repairs for life of vehicle on Porters‑installed windscreens (booking required). If a chip isn’t repairable or cracks, replacement is at customer cost. If we didn’t install the windscreen and a paid chip repair later fails, we deduct the repair fee from a new Porters windscreen for the same vehicle.
Wipers: Must be serviceable at install; replace/maintain every 12 months for leak/scratch coverage.
ADAS: Pre‑scan → calibration → post‑scan. If onsite conditions are unsuitable, return within 30 days; do not rely on ADAS until the post‑scan passes. Deferral requires a waiver.
Rust/body: If present and you proceed, leak/wind‑noise warranty is void for affected areas.
Parts: Declining required mouldings/clips/sensors voids related warranty.
Secondhand glass: 90‑day workmanship only; no warranty on the glass/demister/antenna.
Wet‑weather trade work (outdoors): Warranty void for issues arising from those conditions.
Warranty: Lifetime workmanship on new glass; 12 months on wipers (when supplied by Porters). ACL rights apply.
Aftercare — What to do after your glass is replaced
Safe Drive‑Away Time (SDAT): Do not drive until the SDAT advised by your technician.
First 24–48 hours:
- Avoid high‑pressure washing.
- Do not slam doors.
- Avoid rough roads.
- Crack a window slightly if advised.
Wipers: Keep wipers clean and replace them every 12 months to protect your glass and maintain warranty.
Chip repairs (Porters‑installed windscreens): Free in‑store chip repairs for the life of your vehicle (original owner; booking required). If a chip cannot be repaired or later cracks, standard replacement pricing applies.
ADAS: If calibration was deferred, book within 30 days; do not rely on ADAS until calibration is completed and the post‑scan passes.
ADAS Calibration — Safety after windscreen replacement
When cameras/radars are disturbed during glass work, calibration may be required. Our process includes a pre‑scan, the calibration, and a post‑scan report.
If onsite conditions aren’t suitable, we complete calibration at our workshop within 30 days. Do not rely on ADAS until you receive the post‑scan confirming completion.
Contact
Porters Autoglass Pty Ltd (ACN 684 388 501)
3/9 Ween Rd, Pooraka SA 5095, South Australia
Phone: 1300 133 683
Email: support@portersautoglass.com.au
Privacy & Data Notice
We may store vehicle identification details and diagnostic scan reports for records, safety and warranty support. We do not sell personal information. Contact us if you wish to access or correct your information.
Free Chip Repairs — Policy (Porters‑installed windscreens)
Eligibility: Original owner, Porters‑installed windscreen only. Repairs are in‑store and by booking.
Limitations: The chip must be repairable in our technician’s opinion. If not repairable, or if a crack occurs, replacement is at the customer’s cost at standard pricing.